FAQ’S

Buy with confidence from Stock Must Go LTD
When you buy products from Stock Must Go, you can rest assured that we a member of our team has taken the time to list the item whilst in front of them to give you an honestly described product listing. We also offer friendly customer service and fast delivery to ensure our customer receives the best possible buying experience.

Paying for goods
Our preferred method of payment is by Card via our payment facility on this website, payment on collection is also possible if your local to our facility & would prefer to collect.

It’s important that you only pay for goods when you know that you will be available to receive the delivery on next working day.

Delivery & Collection
Our main courier is APC Overnight – All items paid for before 3pm will be shipped on a next working day delivery (excluding bank & public holidays). Our courier aim to have all items delivered by 12pm so you’ll need to be at the delivery address to sign for the goods.
Unfortunately we do not ship any items on a Saturday – Therefore any items paid for after 3pm on Friday will be dispatched on Monday.
No item will be left “safe” or with a neighbour unless requested prior to dispatch. Saturday deliveries are available at an extra cost. If you require delivery on a Saturday, please contact us.  We’d be happy to help. Stock Must Go LTD do not take responsibility for missed deliveries and therefore cannot offer any full or part refund on this basis. If you wish to collect your item from us, please message or call us to arrange this. The item must be won on eBay initially, although we do accept cash or debit card payment on collection.

If you experience any problems with your delivery, please contact us on 01543 227000, Monday to Friday, 10am-3pm.

Items damaged in transit
We pack our products well, but if you receive an item that has been damaged in transit, you can either refuse to take delivery of the item or sign for the item as “damaged”.  It may also be the case that you realise that the item is damaged after taking delivery of the goods.  In all cases please notify us within 12 hours of the delivery and we’ll be in touch with you to help resolve the problem to your satisfaction.  You can contact us via eBay messages (please refrain from opening a case), or on 01543 227000, Monday to Friday, 10am-3pm.

Contacting us
We love to hear from our customers and are always happy to help you before, during or after you’ve bought from us. The best way to contact our team is through the contact form.

You can contact our team directly on:
01543 227000
Monday to Friday 10am -3pm (excluding public holidays)

Your right to cancel the order
You have the right to cancel your order within 14 days of payment being received. If you would like to cancel an order and return an item to us, please contact us. We will then provide you with shipping information and will refund you once the item is received back. The cost of returning items to Stock Must Go LTD is payable by you.

Our No-Quibble 90 Day Warranty
Every item sold by us at Stock Must Go is covered by our 90-day warranty return to base warranty (unless stated otherwise).

The 90-day period begins from the date of delivery. If during this period, your item develops a fault, please contact us on 01543 227000. We will endeavour to diagnose and fix the fault over the phone, but if we are unable to do this, then you will be provided with return instructions. Once the item has been returned to us, we will either repair, exchange or issue a refund for your item. Return postage costs are the responsibility of the customer, repaired items or exchanges will be returned at no extra charge to the customer.

Our warranty covers all that would be covered by the product manufacturer, however we do not cover faults caused by accident, neglect, misuse or normal wear and tear. This warranty does not cover consumable parts of the item, such as the battery.  If you do require any further information, please let us know and we will be more than happy to help.

Returning an item to us
In order to process your return as fast as possible, we provide a return form with every order we ship out. If you have misplaced yours or one wasn’t included, you can download a copy of it here

We may refer to ourselves as exdemolaptops, this is a trading name of Stock Must Go LTD this is also the option to select when calling 01543 227000 to speak to our staff regarding the stock available on this website.