Got a burning question you can't find the answer to? Take a look at the questions below to see what our customers frequently ask. You might find your answer. If not, feel free to get in touch


We aim to dispatch all paid delivery orders the same day 7 days a week, providing your order has been received before 4pm (Monday to Friday) and 2.30pm (Saturday and Sunday)

Your order will be delivered dependant on the delivery method you have chosen.

If you change your mind and wish to cancel or amend your order, please ensure to contact us to cancel or amend your order

Unfortunately this is not possible, orders are only possible online through our website.

The cut off is 4PM, please ensure you select the Next Day Delivery option at the checkout, for more information please click here.

This could be because it has now expired or the product is not part of the promotion. All codes have an expiry on them as per the promotional terms and conditions. Please feel free to reach out if you need assistance.

We offer a 12 month warranty on all products purchased via the website (unless stated otherwise). The 12 Month Warranty period begins from the date of delivery.

We deliver to the UK, Ireland, Italy, France, Germany, Spain, Guernsey and the Isle of Man.

Please see below our grading criteria, at Stock Must Go we offer a full range of products with all types of conditions. 

On each product listing the grade will be in the description. Please see below a brief overview of each grade.

All items will arrive with 12 Months Warranty as standard

Grade New - Brand New sealed.

Grade Open Box - Seal has been broken. Item is still in an as new condition.

Refurbished Pristine - Pristine condition / Very light signs of use.

Refurbished Excellent - Excellent condition / Light signs of use

Refurbished Good - Good condition / Signs of use

Refurbished Fair- Moderate condition / Signs of use

Please Note: This product may not include the user manual
For more information please see our grading explained page

Throughout this website you might find a few technical words you don't recognise or understand. Please see our Technical Glossary For more information about device components and computer terms.


We accept most Credit and Debit card payment methods. Additionally we offer PayPal and Klarna.

If your payment has failed you will have the oppurtunity to retry your payment method, or use another option.

Payment will be taken immediately once your order has been placed.


As soon as your order has been picked and packed, you will receive an email with confirmation of shipment with the courier information which includes the tracking number,

We are very sorry but we cannot change the delivery address once an order has been confirmed in the system.

Unfortunately we do not offer collection from our Cannock facility at this current time.

We use all major carriers, and local courier partners. Our preferred partners include Royal Mail and DPD.


If your item has developed a fault, or you wish to return your order please click the link below and fill out the relevant details and our team will be more than happy to help. Create a Return

If your item does arrive damaged please ensure you report this with 3 working days. To contact us please click here.

This process can take up to 5 working days from receipt of the item returned. We will however do our upmost best to exceed this.

Once your return has been received and confirmation has been sent to you, please allow up to 5 working days.

Customer support

0330 120 1541