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Returns Policy

30-day cooling off

We want you to be happy with your purchase and offer a 30-day cooling-off period.

If you're unhappy with your purchase or you want to return it, for whatever reason, we'll give you a full refund if you tell us within 30 days. No quibbles.

Please note:

  • The 30-day guarantee starts from the day the product is received and ends after 30 days have passed.

Create a return

How to do a return

To return a product, simply get in touch or click this link and follow the on-screen instructions.

Once we have accepted your returns request, please safely package your item with all original packing and follow the return instructions.

Please note:

  • Our returns process may take up to 7 working days. 
  • The cost of returning items is payable by you if it is outside the 30-day return period.

Create a return

Our Returns Address:

Stock Must Go T/A TES Consumer Solutions Ltd
Kingswood Lakeside
Cannock
WS11 8JD

Faulty item

If your item has developed a fault and you're within the 12-month warranty period we'll endeavour to diagnose and fix the fault over the phone. If we're unable to do this, you'll be provided with return instructions.

Refunds

Once your return has been received and confirmation has been sent to you, please allow up to 5 working days for the money to appear in your bank account.

Warranty Information

All items are covered by our 12-month warranty unless stated otherwise. The warranty period begins from the date of delivery. If your item develops a fault during this period, please contact us immediately. We will attempt to diagnose and fix the fault over the phone. If we are unable to do so, we will provide you with return instructions.

Once the item has been returned to us, we will repair, exchange, or issue a refund for your item. Return postage costs are handled as follows:

  • If you are returning the item due to a change of mind, return postage costs are your responsibility.
  • If you are returning the item within 30 days of receipt because it is faulty, we will cover the return postage costs.
  • If we are sending back a repaired item or an exchange, there will be no extra charge to you.

Our warranty covers everything that the product manufacturer's warranty would cover. However, we do not cover faults caused by accident, neglect, misuse, or normal wear and tear. The warranty also does not cover consumable parts of the item, such as the battery.

Replacements

If we replace your device:

  1. The replacement device will be owned by you, and we will retain the original. You will not be entitled to ask for the original device to be returned to you.
  2. Any remaining time left on your 12-month warranty will be transferred to your replacement device.
  3. If there is less than 3 months remaining on the warranty at the time of replacement, we will extend the warranty so that you will have a full 3 months' warranty on the replacement device.

 

Create a return