Picture this, you’re on the lookout for a new piece of computing tech to boost your productivity. Maybe a new laptop that is easy to store away or a tablet to work on the go? Perhaps you’re even after a specific brand like an Apple refurbished product like a refurbished iPhone? You head to a refurbished website and find your dream piece of tech, then notice it is available on the website multiple times all for different prices and ‘conditions’. What do you do?
In this blog, we are here to take you on a journey to buying refurbished and what refurbishment means, answering your common questions and providing helpful tips for what to look out for to make sure you’re getting the most for your money.
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What are the levels of refurbishment?
The grading or condition of your product is possibly the most important when it comes to refurbished products. Although we try to make each product perfect for our customers, some items still have noticeable differences and cosmetic damage. This can range from a damaged piece of packaging to a product missing half of its accessories.
Therefore, to help customers understand what condition their product will arrive in, lots of refurb websites carefully grade each product explaining what damage the product has, or if the product is in perfect condition. This can also be made obvious through the price of the product, it may be on the website twice with one of the products being considerably cheaper, and this is usually because it has some form of damage or fault.
At Stock Must Go, each of our products is given a specific grade name, either Pristine, Excellent or Good, so that you know the exact condition of your product before you even click buy. For further information, head to our Grading Explained page where we dive into each grade and its meaning.
What is the best condition grade? At Stock Must Go, our certified refurbished ‘New’ and ‘Pristine’ products are the best condition grades. These are either completely fresh out of the box and haven’t been touched or work perfectly fine and require no repairs.
Related blog: The Difference Between Refurbished and Secondhand
Now you’ve determined the condition of your product, it’s time to place it into your shopping basket and watch the money vanish out of your bank account. But before you click, do you know what policies are attached to your product? What if it breaks? Can you return it? How long do you have to return your product?
What is a warranty in simple words?
A warranty is a promise or guarantee issued by the seller to the buyer that the product will meet certain specifications. This means if the product doesn’t function as described the seller will handle any repairs, exchanges, or returns within the product's warranty life. This warranty life is usually around 12 months to 2 years, depending on the product or seller.
At Stock Must Go, we have 12-month warranty on our products, this yea's warranty begins from the date of delivery and if during this period your products become faulty, we will be happy to sort it straight away meaning you have peace of mind when you order from us. So if you are considering buying a refurbished phone, don't worry... we have you covered! For more information, visit our Frequently Asked Questions.
What are the warranty rules in the UK? The UK Warranty rules are that a company must repair or replace an item the customer has bought and then returned within 6 months, unless it can be proven the product was not faulty to being with when initially purchased.
What is the meaning of return policy?
Sometimes, it can take a while for a product to show some problems, or when your product does arrive, it may not be the colour you wanted, look how you wanted, or you may have just changed your mind. When all these thoughts come into mind, it’s important to consider the returns policy of your product, especially when it comes to refurbishment considering some of these products have been used previously.
At Stock Must Go, we are happy to help when it comes to returning your product, as we understand that you want nothing but the best. We have a whole page on our website which describes our Return Policy in depth, here you can see how to return your product, what happens once you’ve returned it and when you will get your money back.
What should a returns policy include?
- Timeframe over when product can be returned.
- If a product can be returned
- What the customer should do to return their product
What is the standard return policy? On average, the return policy is between 15-30 days after purchase, however this can vary between 7-365 days depending on the size and price of the product.
Related blog: Our Guide To Refurbished
So you are happy with the condition of your product and know what to do if it needs to be returned. But how will it look when it arrives at your door? It’s important to think outside (and inside) the box…
What comes in the box:
This is another major factor that is important when it comes to buying refurbished. Sometimes you can buy a product like a Samsung Galaxy Tablet, but it will be listed that the product won’t come with its charger or Galaxy Pen. This is an important factor to consider as if you pay for your product expecting the accompanied accessories and they don’t arrive, this can cause frustration.
On our website, each product has an in-depth description of your product and what will be found inside the box, make sure to give it a read next time you make a purchase!
What packaging the product will arrive in:
Finally, when buying refurbished it's good to know what packaging the product will arrive in. If the product isn’t a ‘brand new’ or ‘Pristine’ state, it probably won’t come in its original packaging and will be in a plain brown box. And although this isn’t a deal breaker for many people, 40% of customers post photos on social media of their product in its packaging, over 50% of purchasers have changed product brands due to packaging types and over 30% of customers say they watch ‘unboxing videos’ of their product they have purchased.
At Stock Must Go, we also offer Brown Box Deals, where you can get high quality products from big brands at an even lower price, the only difference? The product will arrive at your door in a brown box instead of its original packaging. Find out more about Brown box tech here.
Related blog: Refurbished Tech Deals At Stock Must Go
Conclusion:
Hopefully, this blog has helped you understand the key factors to look out for when it comes to buying refurbished 2024 products, refurbished electronics and refurbished items have so many positive benefits, and you must benefit from as many of these as possible. We have plenty of refurbished tech on our website. Quickly, head to our website now and save money before it’s too late!